Question 1

Do you only supply cleaning services?

Accepted Answer

Not at all, in fact, we supply hotel quality bed linen for hire, bathroom toiletries and a range of other products.
 
Drop us an email to: info@grosvenorcleaning.com to find out more.

Question 2

How are payments made?

Accepted Answer

Clients are invoiced bi-weekly or monthly depending on a number of factors.

Invoices are sent and then payment is due within 5 working days.

Question 3

Do you clean on weekends?

Accepted Answer

Yes, we do! Our availability runs 7 days a week, 365 days a year - We even clean on Christmas!

Question 4

Do I need to provide cleaning materials?

Accepted Answer

We provide cleaning materials for all our cleans. You can request we supply a hoover and a mop, at a small additional surcharge. 
For specialist COVID-19 cleaning operations, all our staff will be equipped protective gear, specialist products for disinfectants and bacteria.

Question 5

Will the same cleaner always attend my job?

Accepted Answer

We take pride in offering a service where you can feel safe knowing the same cleaning is servicing you every time.
 
That being said, in the instance that our cleaner is away on holiday, or on annual leave, our manager will be able to provide other staff in the interim.

Question 6

What is your cancellation policy?

Accepted Answer

Things come up, and life can sometimes get in the way - it happens!
 
We are flexible and can accommodate cancellations up until 24 hours before, free of charge. After this, we offer a 50% refund, or a voucher to rebook at another time or date.

Question 7

How are your cleaners vetted?

Accepted Answer

All our employees have met the following conditions:
- Proof of identity
- Proof of address
- Work permit (if applicable)
- Written references from previous employers 
- DBS Checks

You can be rest assured our staff are excellent mannered, well trained professionals.

Question 8

Are your cleaners insured?

Accepted Answer

Accidents do happen, but luckily, we've never had one. In the event that an item or something should get damaged, we have a number of insurance policies in place to help rectify any issues.

Question 9

I have a large number of properties, do you have capacity?

Accepted Answer

Yes we have capacity to take on large clients with large numbers of properties.

Frequently Asked Questions

Do you only supply cleaning services?

How are payments made?

Do you clean on weekends?

Do I need to provide cleaning materials?

Will the same cleaner always attend my job?

What is your cancellation policy?

How are your cleaners vetted?

Are your cleaners insured?

I have a large number of properties, do you have capacity?

Want to trial our services?

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Grosvenor Cleaning Locations